Messenger Update Troubleshooting

Posted by on


 


Messenger Update Troubleshooting


If Facebook Messenger stopped working because it required an update, here are some steps you can take to resolve the issue:

1. Update the App

To update the Messenger app, follow these steps based on your device:

For Android:

  1. Open the Google Play Store app.
  2. Tap the search bar and type "Messenger."
  3. If an update is available, you'll see an Update button. Tap it to start the update.
  4. Once the update is complete, open the app to check if it's working properly.

For iPhone (iOS):

  1. Open the App Store app.
  2. Tap your profile icon at the top of the screen.
  3. Scroll down to see your pending updates. If Messenger is listed, tap Update next to it.
  4. Once the update is done, open Messenger to see if it's working correctly.

 

2. Check Internet Connection

To check your internet connection, follow these steps based on your device:

For Wi-Fi:

  1. Check Wi-Fi Signal: Ensure your device is connected to a strong Wi-Fi signal.
    • Go to Settings > Wi-Fi to see if you're connected and the signal strength.
  2. Restart the Router: If the connection is weak, you can try restarting your router.
  3. Reconnect to Wi-Fi: Turn off Wi-Fi on your device, wait a few seconds, and then turn it back on.

For Mobile Data:

  1. Check Data Signal: Ensure you have sufficient data coverage (3G, 4G, or 5G). Go to Settings > Cellular/Mobile Data to check if it's turned on.
  2. Turn Airplane Mode On/Off: Toggle Airplane Mode on and off to reset your connection.
    • Go to Settings > Airplane Mode, turn it on for 10 seconds, then turn it off.

Test the Connection:

  • Open a browser or another app that uses the internet to see if the connection is stable.
  • If possible, try connecting to a different Wi-Fi network or switch between Wi-Fi and mobile data to test both.

 

3.       Restart Your Device

To restart your device, follow these steps based on your device type:

For Android:

1.       Press and hold the Power button on your device.

2.       A menu should appear with options like Restart or Power Off.

3.       Tap Restart. If you don't see this option, tap Power Off and then press the Power button again to turn it back on.

For iPhone (iOS):

1.       Press and hold the Side button (or Top button for older models) and either of the Volume buttons until the power off slider appears.

2.       Drag the slider to turn off the device.

3.       After the device powers down, press and hold the Side/Top button again until you see the Apple logo.

 

 

4.       Clear Cache (For Android)

To clear the cache for Messenger on an Android device, follow these steps:

1.       Open Settings: Go to the Settings app on your device.

2.       Go to Apps: Scroll down and tap on Apps or Apps & notifications (the wording may vary depending on your device).

3.       Find Messenger: Scroll through the list of apps or use the search bar to find Messenger.

4.       Open Messenger: Tap on Messenger to open the app's settings.

5.       Go to Storage: Tap on Storage & cache or just Storage.

6.       Clear Cache: Tap Clear Cache (be careful not to tap Clear Data, as that will erase your app data, including messages and settings).

After clearing the cache, open Messenger again to see if it’s working properly.

 

 

5.       Reinstall the App

To reinstall the Messenger app, follow these steps based on your device:

For Android:

1.       Uninstall Messenger:

o    Open the Google Play Store.

o    Search for Messenger.

o    Tap Uninstall and confirm the action.

o    Alternatively, you can also press and hold the Messenger app icon on your home screen, then select Uninstall or drag it to the trash icon.

2.       Reinstall Messenger:

o    After uninstalling, go back to the Google Play Store.

o    Search for Messenger.

o    Tap Install and wait for the installation to complete.

For iPhone (iOS):

1.       Uninstall Messenger:

o    Press and hold the Messenger app icon on your home screen until it starts shaking.

o    Tap the X (or Remove App option) and then tap Delete to confirm.

2.       Reinstall Messenger:

o    Open the App Store.

o    Search for Messenger.

o    Tap the cloud download icon or Get to reinstall the app.

 

 

6.       Log Out & Log Back In (For Facebook)

To log out and log back in to Facebook, follow these steps:

For Android and iPhone (iOS):

1.       Open the Facebook App:

o    Launch the Facebook app on your device.

2.       Access the Menu:

o    Tap the Menu icon (three horizontal lines) in the bottom-right corner (iOS) or top-right corner (Android).

3.       Scroll Down and Log Out:

o    Scroll down and tap Log Out.

4.       Log Back In:

o    After logging out, open the app again.

o    Enter your email/phone number and password, then tap Log In.

For Facebook on Browser:

1.       Log Out:

o    Open Facebook in your web browser.

o    Click the down arrow at the top-right corner of the page.

o    Select Log Out from the drop-down menu.

2.       Log Back In:

o    Go to the Facebook login page, enter your credentials, and click Log In.

Once you've logged back in, check if Messenger is working properly again. If Messenger is still not working after logging back in, you can also try logging out specifically from Messenger (if available), reinstalling the app, or checking Facebook’s support resources.

Let me know if you need more guidance!


 

 


Comments

Post a Comment